LIHEAPLIHEAP, the Low-Income Home Energy Assistance Program, opens tomorrow. Eligibility for this federally funded program is based on income guidelines and household size. For example, a family of four with a gross monthly income of $45,000 may qualify for a grant. Monies are distributed on a first-come, first-served basis. For additional information, visit or contact 1-877-443-2743. National Fuel customers who are having trouble paying their bills should call 1-800-365-3234 to learn more about payment assistance programs and services, including:
- Budget Plan – predictable monthly gas bills and stabilized heating payments for the year.
- Deferred Payment Agreement – customers can negotiate a payment plan in the event of a problem or special circumstance.
- LIRA (Low-Income Residential Assistance Program) – reduced-rate monthly bills and debt forgiveness.
- LIURP (Low Income Usage Reduction Program) – weatherization assistance for customers who meet income and consumption requirements.
- CARES (Customer Assistance Referral Evaluation Services) – payment arrangements and assistance referrals for customers facing hardships.
- Neighbor For Neighbor Heat Fund – helps customers who are having difficulty paying bills and who meet one of the following criteria: fall between 0-200% of the federal poverty level, at least 55 years old, a veteran, disabled, have a certified medical condition or receiving unemployment benefits, meet basic energy needs.
Efficiency TipsCustomers can save money and help the environment by becoming more energy efficient. Small, inexpensive adjustments include:
- Reduce air leaks by using caulk or weather-stripping to seal leaks around floors, walls, ceilings, ducts, doors, windows, fans/vents, electric outlets, fireplaces and plumbing.
- Set thermostats between 65° and 70° during the winter and at 58° when away from the house or buy a programmable thermostat.
- Close vents and doors in unused rooms. Close dampers on unused fireplaces. Warm air rises, so use registers to direct warm airflow across the floor.
- Set water heaters to 120° or the medium temperature setting. Drain a quart of water from the bottom of the heating tank every three months to remove sediment that can hamper the efficiency of the unit.
Smell gas? Leave fast!
As always, if you smell gas, leave fast! If a rotten-egg natural gas odor is present, leave the premises immediately and call National Fuel’s emergency line, 1-800-444-3130, from a different location. If you smell gas outdoors, leave the area immediately, call National Fuel’s emergency number and provide the address nearest to the site of the odor. To learn more about natural gas safety, visit //industrie3000.com/utility/gas-safety/.