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Consumer Protection

Consumer Protection

As a general rule, customers purchasing gas from suppliers receive the same consumer protections as the customers who purchase gas from the utility. There are, however, important differences:

  • Gas service from a competitive supplier is governed by a contract between you and the supplier.
  • The price under that contract is not subject to the oversight of the New York State Public Service Commission.
  • All competitive suppliers are not obligated to provide service to all qualified applicants.
  • Competitive suppliers are allowed to abandon service or end operations without the prior approval of the New York State Public Service Commission.
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