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Home Energy Assistance Program

Home Energy Assistance Program

Emergency Benefits

The 2023 – 2024 Emergency Benefit opened on January 2, 2024.

There are currently two emergency HEAP benefits available for income eligible customers. Each benefit is in the amount of $400. Customers can simply call their HEAP office to apply for their 1st or 2nd emergency HEAP benefits. If you meet the income guidelines, have a current termination notice, but did not receive a basic benefit, you may still be eligible for the emergency benefit by filling out the basic HEAP application.

You must have a shutoff notice to apply for the emergency HEAP benefit.

Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.). For additional information, please call 1-877-443-2743.

Home Energy Assistance Program

As of April 12, 2024, HEAP is no longer accepting applications for the basic benefit. There are still Emergency Benefits available.

  How to apply

Household SizeMonthly Gross Income
1$3,035
2$3,970
3$4,904
4$5,838
5$6,772
6$7,706
7$7,881
8$8,056
9$8,231
10$8,407
11$8,582
12$8,890
13$9,532
14+Add $642 per person
TierSLIP Tier DescriptionDiscount
1HEAP grant less than or equal to $400$3
2.1HEAP grant is equal to $435$3
2.2HEAP grant is equal to $441$14.25
3HEAP grant is equal to $476$23.36
4DSS Direct Voucher enrolled customers$8.32

Making Energy Affordable for Everyone: NYS Energy Affordability Program

Residential customers who aren’t HEAP income eligible may still be able to enroll in SLIP and receive a discount on their energy bills if they, or another person in their household, receives financial assistance from certain government or tribal programs. For more information about self-certification and how to apply, please click the link below. Learn More
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