Disconnecting gas service for nonpayment or non-access is a last resort. Before your service is disconnected, we will make every effort to assist you in finding a program or service to help you pay your bill. Many times, we can direct you to sources of financial assistance to help keep your service on. If you believe there is a mistake on your bill, we will postpone disconnection and investigate your account. To avoid shutoff for non-access, you must allow National Fuel inside your home to perform an inspection or complete necessary work. If you have a serious health or safety concern, it is important that you contact us upon receiving a disconnection notice.
Your service will NOT be disconnected before you receive a final disconnection notice, which gives you an opportunity to contact us to work on resolving the situation. If your service has been disconnected and you have been unable to reach an agreement to have it restored, you may call the New York State Public Service Commission’s emergency hotline:
1-800-342-3355
Between 7:30 a.m. and 7:30 p.m., Monday through Friday.
Access will be required to restore service.
Because the safety of our customers is important to us, we will NOT disconnect service between November 1 and April 15 (the winter months) UNLESS we have made an effort to personally contact you.