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Find answers to some of the most frequently asked questions about your natural gas meter.
Remember to use caution when shoveling, plowing or snow blowing around the meter.
Be careful when removing icicles from the meter and any area of your roof above the meter.
Keep shrubbery away from the meter for easier access and do not lean tools against the meter.
Do not let children play or climb on the meter.
See how to submit a meter reading.
If circumstances beyond our control prevent the meter reader from obtaining a reading at the premises, you will be rendered an estimated bill. These bills are calculated in accordance with an established formula that has been approved by the Pennsylvania Public Utility Commission and takes into account several factors (such as past usage and current weather conditions). If we become aware that your gas usage was underbilled as a result of low estimates or other factors, we have six months to correct the discrepancy and provide you with a revised bill. If we find that the revised bill was excessive, we will revise it and issue a new bill within two months.For dial meters—When the pointer on the dial is between two numbers, always record the lower number. In the illustration, the first dial on the left registers 4, the second 5, the third 4 and the fourth 6. The correct reading is 4546 hundred cubic feet (ccf).
For numeric meters—For numeric meters, record the numbers as shown. The correct reading for this meter is also 4546 hundred cubic feet (ccf).